The Director of Operations will be responsible for developing and implementing practices, policies and procedures; and building a solid foundation and structure to scale the organization for rapid growth. This professional will work closely with the CEO and directors of the Mascaro and Remington Clubhouses to manage both facilities, particularly a major renovations of Mascaro and the grand opening of the new Remington in September 2023. The director also will manage an outsourced provider for IT, phone, PA, and security systems. This professional is a responsible leader with an analytical and strategic mind who has a broad knowledge of business, facilities, and IT solutions.

Key Responsibilities

Organizational Practices, Policies, and Procedures:

  • Collaborate with CEO, board, and leadership team to develop and implement plans, and document standards for the operational infrastructure of systems and business processes that accommodate the rapid growth objectives of the organization.
  • Work collaboratively to develop and/or improve systems, processes, controls, and procedures to improve the overall efficiency of the organization and support excellent customer service.
  • Ensure regulatory compliance with local and New York State laws.
  • Ensure compliance with Boys & Girls Club National membership requirements.
  • Evaluate operational risks and recommend quality improvement efforts.
  • Manage contracts and relations with customers, vendors, partners and other stakeholders.
  • Report on operational performance and recommend needed improvements.
  • Demonstrate a willingness that no task is too small, impossible, or cannot be improved or exceeded.
  • Foster a success-oriented, accountable environment within the organization.

Facilities Management:

  • Manage, plan, and coordinate current and long-range activities associated with major capital improvements and on-going physical, environmental, and security needs of Mascaro and new Remington buildings. This includes maintenance, repairs, and design and construction activities.
  • Oversee the maintenance of facilities, grounds, and equipment.
  • Manage facility maintenance work, including initiating work requests, monitoring completion of projects, managing maintenance and renovation budgets, and coordinating routine maintenance service requests.
  • Identify and prioritize organization’s facilities’ needs, maximizing the ability to support various club programs and activities. These needs may include repairs, space enhancements, space modifications, and/or equipment.
  • Research, review, and secure service providers for maintenance of facilities, insurance, vehicles, etc.

Contraction Management:

  • Manage risk and respond to emergencies and safety issues.
  • Maintain building security systems’ hardware and software, including scheduling and card reader access system, and video surveillance.
  • Manage facility budget.
  • Conduct clubhouse and school-site inspections.
  • Oversee the administration of all facility rentals.

Office Management:

  • Provide direction and guidance to office manager to ensure performance meets or exceeds standards for office management and customer relations.

IT/Phones/PA/Security Management:

  • Oversee the organization’s outsourced managed services provider to ensure technology and resources are available, and performance standards are met for planning, directing, and managing technology, building security, and outcomes measurement.

Required Knowledge, Skills, and Abilities

  • BS or BA in business or related field, and 3-5 years of operations management, facilities experience, or equivalent.
  • Proven success as operations director or similar role.
  • Strong project management experience and skills.
  • Background in commercial building or educational facility management, and project management of moderate size/complexity preferred
  • Experience with business functions such as finance, HR, IT, youth facilities, clubhouses, and/or school sites,

Resource Development:

  • Strong organizational, data, and analysis skills with ability to effectively use metrics to measure and drive operations decisions to achieve strategic objectives.
  • Understanding of risk management, compliance, and regulatory requirements.
  • Strong background in managing security systems.
  • Experience with budgeting, planning, and project administration and management.
  • Knowledge of IT systems.
  • Strong ability to negotiate pricing and contract terms and manage vendor contracts.
  • Demonstrated history of successfully coordinating and managing multiple projects with competing priorities, meeting deadlines, and completing project plans with short- and long-term end dates.
  • Excellent written and oral communications, public speaking, and presentation skills.
  • Highly entrepreneurial, resourceful, and flexible; ability to work in a hands-on environment.
  • Goal-oriented and thrives in an environment of accountability and continuous improvement.
  • Proficient in MS Office Suite, including MS Word, Excel, PowerPoint, and Outlook.
  • Ability to pass background screening.
  • Valid driver’s license and clean driving record required.

Physical Demands/Work Environment:

  • Use of general office equipment including phones, copiers, and computer equipment.
  • Job requires some physical work, including ability to exert up to 50 Lbs. of force occasionally, 30 lbs. regularly, 10 lbs. frequently to move objects.
  • Job requires visual acuity to operate motor vehicles and/or heavy equipment.
  • Job is subject to environmental conditions that are both inside and outside; moderate noise level.

The Boys & Girls Club of New Rochelle is an EOE/employer, offering excellent benefits and a competitive salary commensurate with experience. Salary Range for this position is $75,000-85,000.

Send cover letter and resume to Becky Mazzanobile, CEO at .